We appreciate you trusting us for your beauty services. We do enforce the following policies in order to protect our Beauty Professionals, our Company, and you as our guest.
Service Quality
We take pride in our work and strive to achieve the hair and nail goals of all our guests, but we understand there are times we will fall short in reaching your expectations.
If you are unhappy with your service, please reach out to us within 7 days for hair, and 3 days for nails for the opportunity to come back in either with your same service provider, or a different one for a complimentary correction.
We reserve the right to correct a service prior to any refund being issued.
If you received a blonding or color service in which your goal was to be lighter, and your hair did not get as light as you were hoping, we cannot guarantee a complimentary correction. However, we will always look at each situation individually and carefully review our stylists notes on your service. We are limited by how well the hair lightens in these services and can only do so much in one process. If the issue is the tone (too brassy, etc), we will offer a complimentary retone, but a second lifting will not be complimentary as it would have been needed to achieve the look regardless.
RETAIL PRODUCTS
Retail items may be returned or exchanged up to 14 days after purchase, as long as the product is at least 75% full. Clearance items are final sale and no refunds or exchanges may be made.
Candy and other food related items may not be returned or exchanged.
Boutique items may be returned within 7 days and can only be exchanged for another boutique item.
Retail items returned will either be credited back to the original payment method, or put on your account for use on a future product.
Can’t Make It In? That’s Okay! Just Let Us Know.
We understand things happen and you’re not always able to keep your appointment. We kindly ask for 24 hours notice when cancelling your appointment so our team has the opportunity to try and fill your reserved time in their chair.
Best ways to reach us if you need to cancel or reschedule:
- Call us – 240-362-7441
- Respond with the correct letter code in your text reminder.
- Use the link in your email reminder.
- Message our Facebook page. If this is a last minute cancellation, we request that you call us as we do not always have time to check our messages during the busy course of our day.
Any no-call/no-show appointments may be subject to being required to place a deposit to secure future appointments. The deposit will go towards the cost of the service. This is to protect our service providers time and ensure in the event of a no-show they’re still able to be compensated for the time their chair was reserved. The deposit is refundable up to 24 hours prior to the appointment.
